Privacy policy

At SANA, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website and services.

Last Updated: 4th March 2026

 

1. Information We Collect
We may collect the following types of personal data:

• Contact Information: Name, email address, phone number and mailing address.

• Purchase Details: Information related to product purchases, payment method, and transaction history.

• Website Usage: Data related to your browsing behaviour on our site, including IP address, browser type and device information.

• Health and Wellness Preferences: Information you voluntarily share for personalised product recommendations or educational resources.

• Marketing Preferences: Information related to your communication preferences, including whether you opt in to receive email or SMS marketing communications.

2. How We Use Your Information

SANA uses collected data to:

• Process orders and manage transactions.

• Provide customer support and respond to inquiries.

• Send marketing communications, newsletters, and updates via email or SMS (with your consent).

• Personalise user experience and recommend products or content.

• Improve our website and services through analytics.

• If you opt in to receive SMS marketing, we may send you messages relating to product updates, promotions, educational content, or reminders.

3. SMS Marketing

If you choose to opt in to SMS marketing communications from SANA, we may send you promotional messages, product updates, and educational content via text message.

SMS consent is not a condition of purchase.

You may opt out of receiving SMS marketing at any time by:

• Replying STOP to any SMS message you receive from us, or

• Contacting us at hello@sana-well.com

Standard message and data rates may apply depending on your mobile carrier.

We may use trusted third-party platforms to deliver SMS communications on our behalf. These providers process your phone number and related data solely for the purpose of delivering messages and in accordance with applicable privacy and data protection laws.

4. Data Sharing and Third Parties 

SANA does not sell or trade your personal information. We may share your data with:

• Service Providers: Trusted partners that assist with payment processing, email communications, SMS messaging and website hosting.

• Legal Compliance: Authorities if required by law or to protect the rights, safety, or property of SANA or others.

5. Data Security 

We implement robust security measures to protect your data, including encryption, firewalls, and secure storage practices. However, while we strive to protect your personal data, no system can guarantee complete security.

6. Your Rights 

Depending on your location, you may have rights under applicable data protection laws, including:

• Access: Request access to your data and obtain a copy.

• Correction: Rectify inaccuracies in your data.

• Deletion: Request deletion of your personal data where applicable.

• Objection and Restriction: Object to or restrict certain types of data processing.

• Data Portability: Request the transfer of your data to another service provider.

• You may also withdraw your consent to receive marketing communications at any time by unsubscribing from emails or opting out of SMS communications.

7. Cookies and Tracking 

Our website uses cookies to enhance your browsing experience and gather insights into site traffic and interactions. You can manage cookie preferences through your browser settings.

8. Changes to this Policy

SANA may update this policy periodically. Changes will be reflected on this page with an updated revision date.

9. Contact Us

If you have any questions or concerns regarding this privacy policy, please contact us at hello@sana-well.com