Refund policy

At SANA, we’re committed to delivering the highest quality products to support your health and wellbeing. 

To ensure that all customers receive products that meet our uncompromising standards of freshness and safety, we do not accept returns for SANA products.

However, we understand that, despite our best efforts, issues can arise. 

If you receive a product that is incorrect, faulty, damaged, or compromised in transit, please contact hello@sana-well.com within 7 days of receipt.

Our customer service team will work with you to resolve the issue and approved returns will be issued a refund.

Refunds are processed back to the method of payment used when placing your original order (either Credit Card or PayPal). PayPal refunds are instantaneous, while credit card refunds can take up to 2 weeks from processing to be visible on your credit card statement, depending on your financial institution.